Listen to another version of this dialogue. How is it different this time?
Here are some tips to avoid conflict in communication. One of them is not appropriate. Find and click it.
Conflict may also arise in communication with friends. What can you do to prevent or help resolve it?
First, read the text and in each paragraph find the topic sentence that contains the main idea of the paragraph.
Agree on good communication rules. Together decide what is acceptable and what is not, e.g. we don’t yell at each other, we don’t interrupt when one is speaking, we don’t threaten, we don't insult, we don’t tolerate name-calling, we express emotions calmly, etc.
Think if you can wait before reacting. Sometimes waiting can help you chill out, think it over and better prepare what you want to say. You can say "Can we please talk about it after school? I need some time to think."
Listen when one is speaking to understand him/her. Let everyone have a chance to say what he/she thinks. If you listen carefully, you will understand him/her better and chances of conflict will be slimmer. Ask questions like "Tell me, how do you see this?." Try to see the situation the way the other person sees it. Don’t blame or judge the person.
Find out what you agree on. Even if you don’t have the same opinion on everything, find out your common ground. What is it that is important to all of you? This will be your starting point for finding a resolution.
Create a list of possible solutions. This is best achieved by brainstorming. Be open and accept any idea in the brainstorming phase.
Find the best solution. Go through your list of ideas for the solution, discuss each of them, and together decide which is the best for everyone.
Now, summarise the five key points in your notebook. Add information to illustrate and support your key points. Finally, create a PPT slideshow to present the key points. Check the guidelines below.